Help with signing in

Sign up on the registration page. Use your work email address. Some addresses, such as those from personal email providers, can't be used to sign up. If you think yours should be accepted, contact us.

Sign-up has three steps: Your account, Company and About you. On About you, your Phone number is optional; if you add it, choose the country code first, then type the number. To finish, tick the box to accept the Terms & Conditions and the Privacy Policy, then select Create account.

Your password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol. Very common passwords are refused, even if they tick every box.

After you sign up, we send you an email with a link to verify your address. Opening that link activates your account (see Verifying your email).

If sign-up says your company already has an account, someone at your company has signed up before you. Ask that account's admin to invite you to the team instead (see Accepting a team invite).

If sign-up says your email is already registered, log in instead, or reset your password if you don't remember it.

We send the verification link to the email you signed up with. If it hasn't arrived after a few minutes, check your spam or junk folder.

You can't log in until your email is verified. If you try, the login page tells you and lets you send a new link.

Only the most recent link works: when we send a new one, the older links stop working.

If the link has expired, links only work for a while. Open it anyway: the page offers to send you a new one.

If the page says the link isn't valid, open the full link from the most recent email, or enter your email on that page to request a new one. If your sign-up is still waiting for verification, the new link is on its way.

If the page says your email is already verified, you're all set: log in.

If the page says your company already has an account, someone at your company has signed up before you. Ask that account's admin to invite you (see Accepting a team invite).

If you ask for several links in a short time, you may need to wait a little before you can ask again.

Log in with your work email and password.

If your email or password isn't accepted, check for typos and that Caps Lock is off. If you don't remember your password, reset it.

If the login page asks you to verify your email first, open the verification link we sent when you signed up, or send a new one from the login page (see Verifying your email).

If login is paused after too many failed attempts, this protects your account. Wait for the time shown on the page and try again, or reset your password.

If it says your access was removed, an admin of your company's account has deactivated your user. Ask them to give you access again.

If it says your account is suspended or its subscription has ended, contact us and we'll help.

On the forgot password page, enter your work email. If an account exists for that email, we send you a link to choose a new password.

Password reset works once your email is verified. If you never verified it, use the option on the same page to get a new verification link first.

The reset link can be used once and only works for a while. Only the most recent link works: when we send a new one, the older links stop working. If the page says the link has expired or isn't valid any more, open the full link from the most recent email, or request a new one.

Your new password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol, and it can't be a very common password. After you save it, log in with the new password.

If you ask for several links in a short time, you may need to wait a little before you can ask again.

When an admin of your company's account invites you, we email you a link to join the team. Open it, enter your name, choose a password and accept the Terms and Privacy Policy. Then log in with your email and the new password.

Your password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol, and it can't be a very common password.

If the invite has expired, invites only work for a while. Ask your admin to send you a new one.

If the invite isn't valid any more, it was already used, replaced by a newer invite, or revoked (cancelled by your company's account admin). If you already joined, log in. Otherwise ask your admin for a new invite.

If the page says the link is incomplete, your email app may have cut it off. Open the invite again from the email.